RECOMMENDED BY HOTEL SERVICE LEADERS

"Fear of not being able to communicate is a foreigner’s number one barrier to visiting Japan - this pocket-sized English phrase book goes a long way to helping break down those barriers in our hotels and also encourages staff not to be afraid to demonstrate their English."

Malcolm Thompson
General Manager
The Peninsula Tokyo

RECOMMENDED BY HOTEL SERVICE LEADERS

"Having this wonderful tool as a guide to gain confidence in communicating with all people from all over the world will help anybody working in the service industry being it a hotel, restaurant or even a taxi...well done!"

Ricco DeBlank
General Manager
The Ritz-Carlton, Tokyo

RECOMMENDED BY HOTEL SERVICE LEADERS

"For the hotel industry, it is vital to communicate proactively with guests. To understand what guests need and to take action before the guests make their requests are the most important tasks of a hotelier. This book will assist with the daily communication of hoteliers."

Yutaka Nakamura
Chairman
The Japan Hotel Association

POCKET ENGLISH
HOTEL SERVICE ENGLISH

Edition: First Edition
Author: English OK Co., Ltd
Publisher: Ohta Publications
Size: Pocket Size! (91mm x 128mm)
Pages: 112
Price: 1,028 Yen (incl. tax)

Correct & polite service English phrases with tips on proper customer service responses to challenging questions.

Achieve Service Excellence through Pocket English!
Purchase the Pocket English Book

A Book Full of Answers - Pocket EnglishA Book Full of Answers

Do you want to provide better service?
We give you the answers to the key hotel service English questions you have

  • What is the best way to apologize to guests?
  • Should I use "OK", "Sure, no problem" or "Certainly"?
  • Do native English speakers say "13:00" or "1:00pm"?
  • How do I give directions in English?
  • What is the best way to improve my English at work?
  • Is "モーニングコール" proper English or Japanese English?

And much more as we cover 38 full dialogue situations and hundreds of useful phrases and vocabulary.

Key Features of Pocket English BooksKey Features

English you can use right away.

  • Polite yet simple English
  • Phrases used by native English speakers
  • Advice and phrases to use for challenging situations

Easy-to-use

  • Fits in your pocket
  • Lightweight yet durable
  • Attractive design

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  • Audio files in English for more practice
  • Downloadable PDFs with tips and practice for better communication
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  • And much, much more!