Edition: First Edition
Author: English OK Co., Ltd
Publisher: Ohta Publications
Size: Pocket Size! (91mm x 128mm)
Pages: 112
Price: 1,028 Yen (incl. tax)

Correct & polite service English phrases with tips on proper customer service responses to challenging questions.


"Having this wonderful tool as a guide to gain confidence in communicating with all people from all over the world will help anybody working in the service industry being it a hotel, restaurant or even a taxi...well done!"

Ricco DeBlank
General Manager
The Ritz-Carlton, Tokyo


"For the hotel industry, it is vital to communicate proactively with guests. To understand what guests need and to take action before the guests make their requests are the most important tasks of a hotelier. This book will assist with the daily communication of hoteliers."

Yutaka Nakamura
The Japan Hotel Association


"Fear of not being able to communicate is a foreigner’s number one barrier to visiting Japan - this pocket-sized English phrase book goes a long way to helping break down those barriers in our hotels and also encourages staff not to be afraid to demonstrate their English."

Malcolm Thompson
General Manager
The Peninsula Tokyo

The "English" International Guests Expect You to Know.
Purchase the Pocket English Book

Pocket English - What's Inside? What's Inside?

  • 38 Bilingual dialogue situations featuring both staff & customer phrases
  • Essential hotel vocabulary
  • Language tips
  • Hotel service tips

We have also included:

  • Useful charts & diagrams (°C to °F, Ft to Meters, etc.)
  • Katakana English (Japanese English)
  • 2009/2010 Calendar with Japanese holidays written in English
  • Emergency telephone numbers
  • Useful English websites on Japan for guests

Pocket English - Made for youMade for You

1. Students & New Staff

Your exciting new job in the hotel industry is going to be full of new challenges and situations. Use Pocket English: Hotel Service English to help you prepare before you start working. Our first tip for you is to start by mastering the key phrases you will have to use regularly.

2. Experienced Staff

A great resource!
You are already experienced and care about your customer service. Use Pocket English: Hotel Service to help you increase your confidence and fine tune your service for foreign guests. You will find many of your questions answered and a few service tips and hints to help you provide great service to your international guests!

For Managers Pocket EnglishFor Managers

"Pocket English: Hotel Service English" is an essential resource for all hotel (rooms) staff.
Discounts available for group purchases.
Contact us directly for more information.

Our customer service English trainers have trained in hotels across Japan and the content has been developed in response to questions most commonly raised by hotel staff.